Returns & Refunds
Returns are gladly refunded for 60 days from delivery date. We ask that your return comes back in good shape, not installed, and with its packaging in as good of shape as possible.
Return Eligibility
Before starting a return, check whether your item qualifies. Most standard parts qualify; used or installed parts do not.
Eligible for Return
- Unused and not installed
- In original, unopened packaging
- Returned within 60 days of delivery
- Item in good condition
- Defective or damaged items
- Incorrect item received (wrong item shipped)
- Includes receipt or packing slip
Not Eligible for Return
- Installed or used parts
- Items without original packaging
- Items returned after 60 days
- Damaged due to improper installation
- Missing receipt or proof of purchase
- Special-order or custom-configured items
- Final sale / clearance items marked non-returnable
Not Sure?Contact us before returning.
How to Start a Return
Our return process is simple. Most returns are resolved within a week.
Contact Us to Request a Return
Email us with order number & reason.
Pack the Item Securely
Use original packaging if possible.
Ship the Item Back
Attach label & keep tracking
Receive Your Refund
Processed within 1–2 business days
Before you ship — important requirements
Please read both requirements carefully before sending your return.
Received a damaged or wrong item?
We'll fix it fast — at no cost to you.
Returns FAQ
If you received the wrong item or a defective part, we cover return shipping at no cost. For standard returns (e.g. ordered the wrong part), the buyer is responsible for return shipping costs. We provide a prepaid label and deduct the cost from your refund.
OEM parts are made by the original manufacturer. Compatible parts are produced by third parties to fit the same models. Both can work well — we list compatibility clearly on each product page.
Prefix variations were common across Coleman production runs and often refer to the same component. Use the part compatibility checker above, or send us the full number and we'll confirm.
Use the search bar at the top of the page — describe the part (e.g. "pump cup" or "generator") and we'll surface matching results. You can also browse by category from the main menu.
Use the search bar at the top of the page — describe the part (e.g. "pump cup" or "generator") and we'll surface matching results. You can also browse by category from the main menu.
Ready to start a return?
Email us your order number and we'll take care of the rest, usually within 1 business day.
Can't find what you're looking for?
Our team specializes in hard-to-find vintage parts. Call us or send a message and we'll be here to help.